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I can't generate or receive login codes. How do I get past multi-factor authentication?
I can't generate or receive login codes. How do I get past multi-factor authentication?
Miles avatar
Written by Miles
Updated over a week ago

If you've lost your phone, don't have access to it, can't receive SMS text messages, or are locked out of your account for any other reason, you can use your One-Time Recovery Code to login.

Once you've used your One-Time Recovery Code, it can't be used again and you will be issued a new one, which should be kept safe.

You can read more about MFA in our Multi-Factor Authentication guide.

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