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Can I use Message Templates in an unlinked conversation?
Can I use Message Templates in an unlinked conversation?
Elisa avatar
Written by Elisa
Updated over a month ago

No, you can only use Message Templates when composing a new message or replying to an existing conversation linked to a claim.

This is because the Message Templates feature uses placeholders to pull information from the claim you are working on, meaning a claim must be present.

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